Photo of Sarah
Sarah at UX India

Hello! My name is Sarah Bloomer.

I started in user experience when we called ourselves “usability engineers”.  I have extensive experience with interactive software design, design research and UX team development. I’m best when working collaboratively to help teams find the right strategy, discover knowledge about their customers and apply that knowledge to experience and product design. Collaborative design allows me to mentor internal teams through product design expediently.

I’m based in Boston, Massachusetts.

I’m passionate about helping companies set up new UX teams or optimize their existing teams. My interest in teams and UX leadership led to invitations to speak on the topic of teams and UX maturity. I  established the UX Managers Get Togethers to enable UX leaders to help each other.

When I’m not coaching, I’m leading or collaborating in design research and product strategy, coaching teams through design thinking to create human centered products and services.

More about me

  • Speaker and conference presenter in USA, Asia and Australia.
  • Adjunct professor: Olin College, Lesley University.
  • Product strategist: Discovery research, design facilitation, product strategy.
  • Training: Professional workshops and courses.

What I’ve done when I’m not consulting

GfK – SVP UX Consulting (2017-2018)
Forrester – Director, Customer Experience (2015-2017)
Constant Contact – Director of User Experience (2009 – 2011)
Mathworks – Senior UX Practitioner (2002-2006)
The Hiser Group – Co-founder and Principal (1991 – 2002)

Sample project list

Act! LLC (May 2020 – March 2022) Product and user research, product strategy, UX director, Interaction design
DNC Tech Team (May 2019 – June 2020) UX Research
(Sept 2018 – February 2020) Innovation research; lean startup coaching; design thinking workshop facilitation
Convene (Sept ’18 – May ’19) UX research, process development and product strategy
Julius (Aug ’18 – May ’19) UX research and strategy
WBUR BizLab (June ’18) Product innovation workshop
Forrester Research (Oct ’12-Sept ’15) Customer research, service design, website digital strategy, mobile design and user testing, UX design for web and intranet. UX and writing for the web workshops. 
Pipedrive (Jun ’15-Sept ’15) Product and CX research
Aetna (Jul ’15) UX Training
Brainshark (Feb ’15-June ’15) UX team coaching
Buildium (May-Aug ’14) UX team development and coaching
TrustLayers (Apr ’14) Product strategy
Copyright Clearance Center (Mar-May ’14) User walkthroughs and web redesign
Balihoo (Jul-Oct ’13) UX research, product strategy and UX coaching
Carbonite (Jul ’12-Nov ’13) UX coaching, team development; team strategy workshop
Verizon Terremark (Nov ’12-Jun ’13) UX research and UI design for VerizonCloud application
Kronos (May-Oct ’12) UX training, UX team strategy workshop
Athenahealth (Jan ’12) Sketching workshop; design facilitation workshop
Syncsort (Feb-Oct ’12) Interaction design, user research, persona development; UI design training.
Sophos (Jun ’11-Jan ’12) UX research; intranet design; info architecture and wireframes; service design for Sales; UX standards
Constant Contact (Jul ’11-Sep ’11) Persona development; usability testing