Training

Back to the Future: The Next Generation of Screen Design

User Friendly October 2008
Usability Professionals Association June 2008
Bentley College April 2008
The Hiser Group February 2008
Optimal Usability (NZ) commercial courses February 2008
User Friendly 2008 October 2008

User Experience Strategy, Vision and Teams

Optimal Usability (NZ) commercial courses February 2008

Building and Managing a Successful User Experience Team

Upgrading your UX Team June 2009
User Friendly 2008 October 2008
The Hiser Group July 2007
Usability Professionals Association June 2007
User Interface 11 October 2006

Creating a UX Vision and Strategy

BostonUPA Professional Development January 2009
BostonCHI Professional Development Day January 2007

Clients

Achieve Healthcare Technologies - Design facilitation of a web application

ACORE - User Experience Audit and Strategy
- Customer research, design workshop
- Requirements development and RFP

Alkermes - Comparative study, information architecture & wireframes [corporate website]

Apogee Hong Kong - Expert Evaluation [customer support website]

The Catalyst Group - Design research workshop

The Cyrano Project - Project definition workshop [web app design]

Different Australia - Cell phone expert evaluation

The Hiser Group - Training

International Paper - Internationalisation strategy for global corporate websites
- Information architecture, wireframes, usability walkthroughs

Mad*Pow - Strategy and Consulting

The MathWorks - Project definition workshops [training design]
- Knowledge harvest workshops [requirements development]
- Knowledge Centered Support Design [process design]
- Back to the Future: Screen Design [training]

MIT Sloan Management Review
- Project definition workshop [website design]
- Expert evaluation
- User research

Motor Neuron Disease Association of NSW
- Comparative study, information architecture, wireframes

National City Bank - Intranet expert evaluation
- Intranet redesign
- User research and field studies

Sherwin-Williams - Intranet user research
- Design concepts

Smart Destinations
- Customer research
- Site redesign, User Experience Design [still to be launched]
- Usability walkthroughs

Sustainable Minds - Information architecture, wireframes development and RFP input

Sybil Johnston - Online writing course application design

Valassis - Strategy Planning workshop [RedPlum.com]

VELCRO^® - Site Redesign [analysis, info architecture and wireframes].

World Learning -- Site Redesign [analysis, info architecture and wireframes] [Portfolio]

Zingdom Communications - Expert evaluation and screen design